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FAQs

About Us

Where is Marie Nicole Clothing located?

We're located in Gallatin, Tennessee, and ship all of our orders from our company warehouse in Gallatin, Tennessee. You can also select local pickup during the checkout process if you live in our area.

Can I trust Marie Nicole Clothing?

Marie Nicole Clothing has been serving families since 2017, creating styles for babies, girls, boys, and matching family moments that are adorable, comfortable, and affordable for real life. Sometimes our pricing surprises people, but that’s part of our mission. We believe moms should be able to dress their littles in sweet, high-quality pieces without the crazy price tag. 

With 100,000+ five-star reviews from families who shop with us again and again, our community says it best: Check out some of our raving reviews.

Beautiful styles. Real comfort. Mom-approved value.

Do you have a storefront or offer Local Pick-Up?

We don’t have a storefront since we are an exclusively online boutique, but we offer local pick up:

Our address is 218 Commerce Way, Gallatin, TN 37066. 

We are open Monday - Friday 9:00 am - 4:00 pm CST. 

Sizing Guides

How does Marie Nicole Clothing run, and do MNC styles run big or small?

Most MNC styles are designed with a comfortable, true-to-size fit with a little room to grow. We intentionally avoid tight or restrictive fits so your child can move, play, and stay comfortable. We recommend reviewing our size chart for the most accurate fit based on height and weight.

If your child is between sizes, we recommend using their current height and weight rather than age alone to determine the best option. You can always email MNC's Customer Care for additional help.

How do I know I’m ordering the right size?

We have put together detailed sizing guides to make it as easy as possible for you to select the right size for your children and/or yourself. You can read our sizing guides here.

Orders, Return & Refund

How fast do we ship your orders?

We ship orders from our warehouse in Gallatin, Tennessee, typically within 1-3 business days. Actual delivery times depend entirely on the carriers.

How do I track my order?

After you purchase, you will receive an order confirmation email, and then another email with your tracking number after it has been shipped. If you do not receive these emails, please check your spam folder and add us to your contact list to ensure you don’t miss out on any important messages regarding your order(s). 

For any other questions, email us at MNC's Customer Care for additional help.

How can I return? 

Within 30 days of the package's delivery date, we accept returns. To understand our full returns policy, you can read it here. Please email us at MNC's Customer Care with your order number and the exact items you want to return, or for any help.

Can I return clearance (Sale) items?

For clearance items (ending in .95 and .00), we are unable to process returns or exchanges. All clearance items are final sale. Here’s our return policy for your future use: return policy here.

Can I exchange my product?

Due to our fast-moving inventory, we do not offer exchanges at this moment. Please reach out to MNC's Customer Care to start a return, and purchase the right-sized/correct item immediately to avoid the risk of it selling out.

Where’s my refund?

Your refund is issued back to the original payment method. You will receive a refund confirmation email showing that the refund was issued. If you have not received a refund yet, first recheck your bank account, and contact your credit card company; it may take some time before your refund is officially posted. 

If you have completed all of this and still have not received your refund, please contact MNC's Customer Care at your order number for assistance.

Fabric, Comfort, Wash & Care

What fabric is Marie Nicole Clothing made of?

We prioritize soft, breathable materials that are gentle for daily wear. Many of our outfits feature high-cotton blends for softness and breathability. For specific styles, we recommend reviewing the product page description.

 How do I wash & care my Marie Nicole Clothing?

For best results, wash in cold water on a gentle cycle and hang to dry. Following care instructions helps preserve color, embroidery, and fabric softness.

Does Marie Nicole Clothing shrink in the dryer?

Our clothing is designed to maintain its size and shape when washed and dried according to care instructions. To preserve fabric integrity and embroidery detail, we recommend washing in cold water, tumble drying on low, and washing with like colors. For best results: hang to dry.

What does the fabric feel like?

We craft soft, photo-ready styles that look as beautiful as they feel. Cotton blends feel breathable and lightweight. Polyester blends help maintain shape and color while still offering a soft hand feel and easy care. Specialty fabrics like tulle are lined with your little one in mind. 

Discounts & Sales

How do I use a discount code?

We run promotions and discounts on our site at different times throughout the year. To see which discounts are available and how to redeem them, visit our Discount Codes page

Do you price match?

No, unfortunately, we do not. We also do not retroactively apply discount codes to orders that have already been placed.

How do I know what sales are going on?

For the most recent sales announcements, make sure you follow us on InstagramFacebookTikTok, and sign up for our email list and for text alerts as well.

New Styles Release & Restocks

Does MNC Restock Styles?

Typically, we do NOT restock our seasonal items. We do restock some MNC x BASICS® styles to meet demand, but we rarely restock other items during the same season. So, if you see it in your size, purchase it right then!

How often does MNC release new styles?

At Marie Nicole Clothing, we’re always creating something new.

We typically release new styles weekly, including everyday wear, holiday wear collections, and special moments throughout the year.

MNC Perks Program

Do you have a rewards/loyalty program?

YES! We have a wonderful loyalty program. For every $1 spent, you earn points redeemable for cash vouchers at checkout! Join it today and get 150 points for free just by signing up!

Do my MNC Perks points expire?

Yes, your points will expire in 6 months!

How do I use MNC Perks?

Sign into your MNC Perks account and click “checkout.” There will be two boxes, points rewards discount and discount code box. 

On Mobile/Phone:

Click the down arrow next to the Perks points box to select the amount you want to use. Then click the MNC pink arrow next to the MNC points box to apply to your order. You will see your total update with your discount and then checkout.

On Desktop:

Click the sliding scale next to the MNC Perks points to select the amount you want to use. Then click the MNC pink arrow next to the MNC points box to apply to your order. You will see your total update with your discount. Clickcheck out.

Get in touch

Have questions about your order, or a general question?